FAQ’s

  1. Can I cancel my order?
    An order can only be cancelled upto the point it is despatched. Please contact us immediately if you wish to cancel the order. You will receive an email advising you that your order has been despatched. After that point you will need to accept the delivery and then return to us as per the Returns Policy above.


  2. Is it safe to use my credit card on-line?
    Yes, it is extremely safe.
    When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) 128 Bit encryption technology before being sent over the internet. If you are still unsure about sending your credit card to us via the Internet, then we suggest you use one of our additional payment methods.


  3. When do you charge my credit card?
    Our payment gateway, Cybersource, will attempt to charge your nominated credit card at the confirmation point of your order.


  4. What if I am not happy with my purchase?
    If you are not happy with your product for any reason, please refer to our Returns section for more information.